Please select one of the following options to make a complaint to Amber Valley Housing:
At Amber Valley Housing we want to provide high quality services that meet our customers’ expectations, but we understand that sometimes customers are not satisfied with our services. We take complaints seriously, aim to resolve them quickly and inform you of the outcome of all investigations.
Stage 1
The manager responsible for the service will investigate your complaint and respond to you.
All complaints will be acknowledged within 24 hours of receipt and a full reply will be provided within five working days. If there is any delay in our reponse, we will inform you as soon as possible.
Stage 2
If you are not satisfied with our initial response you can ask for the matter to be investigated by a senior manager.
Stage 3
If you are still unhappy with our response, you can have the matter investigated by the Board of Amber Valley Housing Limited.
Stage 4
You may contact the independant Housing Ombudsman at any time. Please note the Ombudsman will normally only consider your complaint if it has been through our full complaints procedure first.
Can your complaints help to change things?
Yes! All complaints made about our services are reviewed by the Quality Circle. This is a group of tenants that meet regularly to make recommendations to the board of Amber Valley Housing.
