Please select one of the following options to make a complaint to Amber Valley Housing:
At Amber Valley Housing we want to provide high quality services that meet our customers’ expectations, but we understand that sometimes customers are not satisfied with our services. We take complaints seriously, aim to resolve them quickly and inform you of the outcome of all investigations.
If you have to complain to us we will:
- Acknowledge your complaint within 24 hours;
- Provide a full reply within five working days;
- Have your complaint investigated by a senior manager within five working days if you are still not satisfied;
- arrange for your complaint to be reviewed by an appeals panel of Amber Valley Housing Board members if you remain dissatisfied; and
- Advise you how to contact the Independent Housing Ombudsman if you request this and after you have been through Amber Valley Housing’s complaints procedure.
Can your complaints help to change things?
Yes! All complaints made about our services are reviewed by the Quality Circle. This is a group of tenants that meet regularly to make recommendations to the board of Amber Valley Housing.
