To help you pay your rent we will:
- Provide you with a range of methods for paying your rent;
- Provide you with at least four rent statements every year and also provide statements on request;
- Inform you as soon as possible if your rent account falls into arrears.
If you are in arrears with your rent or service charges we will:
- Always offer you financial advice and advise you where you can get independent advice;
- Offer you the opportunity to agree reasonable repayment arrangements, which we will confirm in writing within three working days;
- Contact you before taking any legal action;
- Offer you confidential interviews or home visits.
You can help us by:
- Paying your rent and service charges regularly and on time;
- Contacting us immediately when you miss paying your rent or get into difficulties;
- Completing Housing Benefit application forms quickly and letting the council know immediately of any changes in your circumstances;
- Making sure you renew your benefit application when you need to;
- Providing us with full information about your income and expenditure so that we can agree repayment arrangements with you;
- Making sure you keep to a repayment agreement when you have made one with us.
If you have any queries about your:
- Rent account
- Rent statements
- Rent arrears
or if you are worried about getting into rent arrears, please contact us.
