Repairs - our service to you

When you request a repair we will:

Offer you a range of appointment options for urgent or routine repairs;
Where we have made an appointment, ensure that we keep it;
Respond to all genuine emergency repair calls within 24 hours;
Complete all repairs on time and according to the priority for each repair;
Complete all repairs to your satisfaction and to a good standard;
Take care to protect your property whilst we carry out repairs, and tidy up after completing them;
Where we carry out programmed repairs, inform you in writing at least five working days prior to starting the work.