Equalities > Access to information and advice
Access to information and advice
At Amber Valley Housing we understand that groups and individuals may be disadvantaged by not having access to our services.
Choice of communication method
To ensure that all customers have equal access to services and information we aim to provide information in the format preferred by individual tenants. This includes correspondence:-
- In large print;
- In Braille, or audiotape;
- By translation in a language of the Customer’s choice.
We will regularly ask tenants about their preferred method of communication.
Services to help communication
We offer a range of other services to aid communication with tenants.
These include:
- Translation services through Language Line which provide telephone interpretation, and written translation;
- Signing services for the hard of hearing made available on request;
- Talk-Type to aid telephone communication;
- Hearing loops available in all reception areas and interview rooms;
- Portable induction loops are available for use in meeting rooms, community facilities and tenants homes;
- Information in plain English;
- Audio translations where required;
- Additional support to customers where required (e.g. in the completion of Housing Application Forms).
Access to our offices
We aim to make sure that everyone is able to access our offices by:
- Providing ramps and lifts;
- Providing reserved parking for disabled visitors;
- Offering home visits to those customers who are unable to travel to our offices.
Access to communal facilities and estates
We must comply with the Disability Discrimination Act. To do this we will:
- Assess communal facilities (community centres, laundry rooms etc) and carry out work to make sure that they are accessible;
- Improve the access around estates;
- Carry out adaptations to the external environment (e.g. removal of steps around estates, the provision of ramps and improved lighting).
